Order Process

Orders arriving by 12 noon, Mon-Thurs, are usually shipped the following day. Orders placed on Friday before 12 noon will usually be shipped on Monday. Orders placed later on Friday and over the weekend will be shipped on Tuesday.

Please note we do alter delivery dates depending on problems when processing the order, quantity of orders, stock issues etc. We will send a confirmation email of shipping time and dempyo (delivery slip) number once your order is shipped.

If there is a problem with your order (out of stock, questions re.shipping etc) we will hold your order until we hear back from you. If you are in a hurry please let us know when placing your order.

We are CLOSED over the weekend. If there is a problem please email us at tengu@alishan.jp and we will get back to you as soon as we can.

Delivery times:

It takes one day to deliver an order anywhere in Japan, except Kyushu and Hokkaido which takes an extra day. 
eg. If you order on Monday before 12 noon your order will be shipped on Tuesday and delivered on Wednesday or Thursday, depending where you live.

All that said (and we know it can sound a little complicated), at the end of the day, our guarantee is simple. Have a problem with your order? We'd like to try to make it right. Any problems, questions or suggestions? Please contact us at tengu@alishan.jp